Matthew came by – he’s my regular person, and it is VERY NICE to have the same person coming because he already knows the issues at my house. He reviewed my situation with the rats in the yard, we looked over the things I had already done to mitigate the problem, and came up with two additional suggestions – and two additional bait boxes. He’s coming back tomorrow to fix something that our well-intentioned work did not resolve. This company is far superior to the one I used before. It’s a bit more expensive, but far better.